Does your ECM system support PDF? Are you sure?

Here’s a conversation I have quite often with CIOs and IT managers, not to mention ECM industry people. It usually starts like this: ME: Does your ECM system support PDF documents? CIO: Of course our ECM system supports PDF! I look at PDFs on it everyday! Just about everything in the system is a PDF! That’s always good to know. OK, so then I ask… ME: So, you know how you can add notes to…